FAQs
What happens if my express delivery is delayed?
Express delivery is designed for speed and reliability. However, unforeseen circumstances like extreme weather, logistical issues, or stock availability can cause occasional delays. In such cases, we will work diligently to resolve the situation and provide updates to you. Alternatively, you could reach out to our customer care team via phone or WhatsApp, and they would assist you immediately.
How do I know when my order will arrive?
Once your order has been placed, our logistics team will start planning a delivery time for you. You will get a text message specifying the time & date of delivery. We will take into account any special requests such as particular delivery times and do our best to accommodate them.
Can I specify delivery times?
You can specify a delivery time, however, our logistics team will confirm if they can deliver your order at the time requested. Delivery times are planned based on location and the fastest route to ensure speedy delivery to all customers.
My delivery hasn’t arrived. Who can I call?
For queries on delivery, keep your order number ready & call +971 52 707 7093 from 9:00 AM to 6:00 PM (Mon – Sun).
Can I collect my items in the shop?
Yes, you can choose the “Click and Collect” option at checkout, and follow the on-screen instructions.
Are there any special offers or promotions?
Discover our special deals and offers in the Sales and Promotions section, where we bring you exciting discounts on a variety of products. We frequently run promotions, deals and free gifts on selected items. Stay connected with us on social media and subscribe to our newsletter to receive updates on our new products and exclusive offers.
What payment methods do you accept?
You can pay through Cash on Delivery or with your Credit card or Debit card, including Visa and Mastercard. Please be aware that we no longer accept cheques as a mode of payment.
I have just received a delivery of a product and it is damaged. What should I do?
For damaged items, please call +971 52 707 7093 from 9:00 AM to 6:00 PM (Mon – Sun) or email us at omypets.official@gmail.com . We will take your details and arrange for an immediate replacement.
I have ordered the wrong item. What should I do?
If you wish to return a product, please contact us at +971 52 707 7093 from 9:00 AM to 6:00 PM (Mon – Sun) or email us omypets.official@gmail.com
All returns or exchanges should be completed within 14 days and with a receipt or order confirmation in person at our stores. We will discuss a suitable alternative product or a credit voucher that you can use online or in-store, No cash refunds will be given on returned or exchanged item.
Please note that we do not accept product returns that are altered in any way from their original purchase, used or bought on sale.
Where exactly are you located?
Dubai
International City China Cluster,C16-Shop01,Dubai.